Smart will handle your phones! We all know your phones can make or break a practice. Having your phones answered poorly can cost you thousands!! Well, not anymore! We have combined an answering service, marketing firm and medical practice into one awesome package. We don't just answer your phones and take a message, we manage your phones!
We will have a live trained Smart associate answer your phones for you from the hours of 7am- 8pm EST Monday thru Friday. Smart will create tailored phone scripts for your office. Our associates will then schedule any current or new patients.
We will capture new patient demographics and insurance information. We will even have an insurance verification done and put into the appointment. This way, when the patient walks into your office, you already know everything about them. On night and weekend hours we will have a message taken and returned promptly the next business day.
All you have to do is give us your schedule for the week and forward the lines you want answered by Smart!
We will schedule all your patients into our web based scheduler. Since we use a web-based system, the scheduler updates immediately, in case of, scheduling changes or cancelled appointments. Additionally, we will confirm all patients for the following days appointments! You can even schedule patients from your office in the same scheduler and have it update instantly!
We will handle all marketing calls. We will script all marketing plans and get new patients scheduled in a professional manner. No more losing patients due to staff being under trained with poor phone skills. Any messages that need your direct attention will be forwarded to you, promptly. We understand billing, insurance and marketing and know how to close a patient. You no longer have to worry about missing new patient phones calls.